Shipping & Returns Policy
Most orders will ship within 3 business days. Most domestic orders will be shipped using UPS Ground service and can take up to 7 days to receive. Please contact sales@RieserFineArt.com if you require special handling or faster service.
International Customers: Customs laws require that all applicable Duties and Taxes must be paid for shipments entering your country. By placing an order with RieserFineArt.com, you agree to pay the duties and taxes charged by Customs at the time of delivery.
We require a signature on shipments: We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery. This helps avoid lost packages, incorrect deliveries, and further problems.
RETURNS AND REFUNDS:
We want you to love your purchase. If for any reason you are not completely satisfied with your purchase, you received the wrong item, or you received damaged merchandise, send it back. James J. Rieser Fine Art must approve all returns; unsolicited returns will not be accepted.
If you wish to return a product, you must obtain a Return Merchandise Authorization (RMA) from James J. Rieser Fine Art at (831) 620-0530 or by email to sales@RieserFineArt.com. The RMA is valid for 30 calendar days from issue date.
Please do not ship any product back until your Return is approved by James J. Rieser Fine Art and you are issued a RMA.
You will be responsible for shipping the item back. Make sure to write down the tracking number for your reference and to get a proof of pick-up to ensure that the package was properly received. NO CREDIT WILL BE ISSUED WITHOUT PROOF OF DELIVERY.
Refunds will be issued in the original form of payment for the price paid for the product(s) when returned within 1 week of the date the order was received. Merchandise returned more than 1 week after the receive date will not be eligible for a return or exchange. Receipts and original packaging must accompany all returns for refunds to be issued. Merchandise must be unused and in perfect condition.
Refunds will be issued for the Full amount of the purchase, less shipping and handling charges; we are not able to refund shipping and handling charges.
If you have received defective or damaged merchandise, please notify us within 5 business days of receipt for a refund or replacement. If you do not notify us within 5 days of receipt, credit or replacements cannot be issued.
Please allow 5-7 business days for refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.
If you have additional return or exchange questions, please feel free to contact us by sending an email to sales@RieserFineArt.com.
IMPORTANT: Please pack product as carefully as it was when you received it. Please keep your tracking on returns, as you are responsible for packages that are lost in transit.
We care about what you think. Please let us know why you are requesting a return or exchange so we can continue to improve our service for you. You will be prompted during the return process.